Refunds & Returns

We want you to love your new bag. If something isn’t right, here is how returns and refunds work at Mimi’s Boutique.

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with any tags and original packaging included. Pre-owned pieces must be returned in the condition described in the listing. To complete your return, we require a receipt or proof of purchase.

Gift cards cannot be returned.

Refunds

Once your return is received and inspected, we will email you to confirm we have received your item and let you know whether your refund is approved. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please reach out through our Contact page.

Sale items

Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need an exchange, contact us through our Contact page and we will walk you through the process.

Return shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For more valuable items, we recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee that we will receive your returned item.

Need help?

Questions about a refund or return? Reach out through our Contact page — we’re happy to help.